Return Policy

Returns

If you’re looking to return your order for whatever reason, we're here to help!

All sale items are FINAL.

For an item to be eligible for a full refund, you must:

+ initiate the return request within 7 calendar days of receiving your items

+ the item must be unworn, un-washed and unused.

+ any item marked "final sale" is not eligible for a refund or exchange.

Once you request a return to customer service we have up to 10 business days to process your return.

Shipping charges are non-refundable, with the exception of a damaged item.

What qualifies as a damaged item?

+ rips, tears, stains or breaks within an item.

What doesn't qualify as damage?

+ wrinkles, tags, tangles, etc.

We strongly encourage you to include a tracking number when you return an item for a refund or exchange. This will help us keep better track of the item and protects you should the courier lose or misplace it for any reason.

Once an item is refunded, you'll receive a confirmation to the email we have on file.

Funds will be deposited back in to your bank account within 10 business days (depending on the bank associated with the card / payment method you used at checkout).

 

We can only refund your payment to the original payment method used for your purchase.  Requests for refunds on a different payment method will be denied.

If you have any other questions about a return please email us at pinkpearmarket@gmail.com